Return and Refund Policy USA

U.S. customers may request a return within 30 days of delivery.

To initiate a return, please contact us at:
📧 Greg@manovalabs.com

Return requests submitted after 30 days from delivery are not eligible for a refund.

2. Condition of Returned Items

To be eligible for a return:

  • The product must be unused and unopened

  • The original seal must be intact

  • The product must be returned in its original packaging

For hygiene and safety reasons, opened or used skincare and personal care products cannot be returned.

3. Non-Returnable Items

We cannot accept returns for:

  • Opened or used products

  • Products with broken safety seals

  • Items damaged due to improper handling after delivery

This policy is in place to protect the health and safety of our customers.

4. How to Start a Return

To request a return, please email us with the following information:

  • Full name

  • Order number

  • Product name

  • Date of delivery

  • Reason for return

📧 Greg@manovalabs.com

Our support team will provide return instructions after reviewing your request.

5. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service

6. Return Address (USA Orders)

For U.S. orders, the return address will be provided after return approval, depending on the fulfillment location of your order.

Please do not send products back without prior authorization.

7. Refund Method & Timeline

  • Refunds are issued to the original payment method

  • Once the returned item is received and inspected, refunds are processed within 5–10 business days

  • You will receive a confirmation email once the refund has been issued

Please note: Processing times may vary depending on your bank or payment provider.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the package and product

  • Keep all original packaging until the issue is resolved

We will review the case and offer a replacement or refund where applicable.

9. Exchanges

At this time, we do not offer direct exchanges.
If eligible, you may return the item for a refund and place a new order.

10. Satisfaction Guarantee

While U.S. law does not provide a mandatory right of withdrawal, we stand behind our products.

We offer a Satisfaction Guarantee, which you can review on a separate page here:
👉 Returns & Refunds

11. Contact Information

If you have any questions about returns or refunds, please contact us:

📧 Email: Greg@manovalabs.com
📞 Phone: +36 70 232 52 49