Return and Refund Policy EU
Thank you for shopping with Manova Labs. We are committed to providing high-quality products and transparent customer service.
This Return & Refund Policy applies to customers located in the European Union and complies with applicable EU consumer protection laws.
1. Right of Withdrawal (14 Days)
In accordance with EU consumer protection regulations, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing any reason.
To exercise your right of withdrawal, you must notify us within 14 days of delivery by email at:
After notifying us, you have an additional 14 days to return the product.
2. Conditions for Returns
Returned products must meet the following conditions:
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Unused and unopened
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Original packaging intact
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All seals, labels, and inserts intact
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Suitable for resale
For hygiene and health protection reasons, opened or used skincare and personal care products cannot be returned if the seal has been broken after delivery.
3. Products Exempt from the Right of Withdrawal
Under EU law, the right of withdrawal does not apply to:
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Sealed personal care or cosmetic products that were unsealed after delivery
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Products opened or used for hygiene or safety reasons
If a product arrives damaged or defective, this exemption does not apply (see Section 8).
4. How to Notify Us of Withdrawal
To withdraw from your purchase, please send us an email including:
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Full name
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Order number
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Product name(s)
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Date of receipt
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Clear statement of withdrawal
A withdrawal form is not mandatory, but it may be used if you prefer.
5. Return Address
Once your withdrawal request is confirmed, we will provide you with the correct return address for your order.
Please do not send products back without prior confirmation, as return addresses may vary depending on fulfillment location.
6. Return Shipping Costs
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Return shipping costs are borne by the customer
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We do not provide prepaid return labels
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We recommend using a trackable shipping service
7. Refund Amount
If the return complies with this policy:
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We will refund the full product price
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We will also refund the standard delivery fee paid for the original order
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Return shipping costs are not refundable
If the product shows handling beyond what is necessary to verify its nature and function, a value reduction (depreciation) may be applied, as permitted by EU law.
8. Refund Method & Timeline
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Refunds are issued to the original payment method
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Refunds are processed within 14 days of:
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receiving the returned product, or
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receiving proof that the product has been sent back
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We reserve the right to withhold the refund until one of the above conditions is met.
9. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect:
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Contact us within 7 days of delivery
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Provide clear photos of the product and packaging
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Keep all original packaging until the case is resolved
In such cases, we will offer a replacement or full refund, including shipping costs where applicable.
10. Gift Orders
If an order was marked as a gift:
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The right of withdrawal still applies
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Refunds are issued only to the original purchaser
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Refunds are made to the original payment method
11. Business Purchases (B2B)
The 14-day right of withdrawal applies only to consumers.
Purchases made by companies or legal entities are subject to individual contractual terms and are not covered by consumer withdrawal rights unless otherwise agreed.
12. Contact Information
If you have any questions regarding returns or refunds, please contact us:
📧 Email: support@manovalabs.com
📞 Phone: +36 70 232 52 49